Our Training
Our Training
Education Concept
To Keep Our Promise Of High-class And Reliable Hotel And Personnel Service To You, We Have Developed A High-quality Employee Training Concept That Provides Our Employees With All The Prerequisites To Deliver Top-class Performance. Through Regular Staff Training And Constant Quality Controls, We Ensure Smooth Workflows And Absolute Customer And Guest Satisfaction.
To Give You A Better Impression, We Would Like To Present Our Concept For The Housekeeping Area.
Training Topic: Housekeeping Excellence
Target Group: Housekeeping Employees And Supervisors
Duration: 1 Week (5 Working Days)
Introduction & Basics Of Housekeeping
Welcome And Introduction To The Training
Overview Of The Importance Of Housekeeping In Hotel Operations
Presentation Of Training Content And Goals
Cleaning Techniques & Processes
Cleaning Agents & Equipment: Introduction To Various Cleaning Agents And Their Use
Efficient Cleaning Techniques: Methods For Quick And Thorough Room Cleaning
Room Preparation: Making Beds, Arranging Towels, Decoration
Hygiene And Cleanliness
Important Hygiene Standards: Avoiding Cross-contamination, Disinfection Procedures
Cleaning Public Areas: Hallways, Elevators, Lobby, Staircases
Handling Soiled Areas: Stain Removal, Special Cleaning
Guest Service And Communication
Guest Communication: Courtesy, Discretion, And Respectful Interaction
Personal Presentation: Clean Appearance, Uniform Maintenance
Additional Services: Handling Guest Inquiries And Requests
Quality Control And Summary
Quality Standards: Checking Cleanliness And Room Preparation
Final Exam: Written Test On The Training Content
Summary And Conclusion Of The Training
Ongoing Training And Development:
Regular Refresher Training: Quarterly Review Of Cleaning Techniques And Standards
New Technologies And Procedures: Training On The Introduction Of New Cleaning Products Or Technologies
Guest Feedback: Training For Improvement Based On Guest Feedback And New Requirements